Return & Refund Policy
Your Satisfaction Is Our Priority
At Montalin - Pakistan, we stand behind every product we sell. If something is not right with your order, we will make it right. Please read our return and refund policy carefully so you know exactly what to expect.
Return Window
7 days from the date of delivery to request a return or exchange.
Exchange Available
Exchange for a different product of equal or higher value where eligible.
Refund Timeline
Refunds processed within 5–7 business days after we receive and inspect the return.
Due to hygiene and safety regulations, opened, used, or unsealed health, skincare, and personal care products cannot be returned unless they are faulty, damaged, or different from what was ordered. This policy exists to protect the health and safety of all our customers.
Return Eligibility
To be eligible for a return or exchange, all of the following conditions must be met:
The return request is made within 7 days of the delivery date.
The item is completely unused, unopened, and sealed in its original condition.
All original packaging, seals, labels, inserts, and accessories are intact.
The item was not purchased during a sale, promotion, or clearance event (unless faulty).
Proof of purchase (order number or receipt) is provided with the return.
Non-Returnable Items
The following cannot be returned or exchanged under any circumstances:
Opened or used skincare, beauty, or personal care products.
Opened pain relief or health supplement products (tablets, capsules, oils, creams).
Items with broken seals, removed stickers, or tampered packaging.
Products purchased during sale events, flash deals, or clearance promotions.
Items returned after the 7-day window has passed.
Bundles or gift sets where any individual item has been opened or used.
Intimate hygiene or personal use items for health and safety reasons.
How to Initiate a Return
Reach out via WhatsApp at +92-311-8680065, by phone, or through our contact form. Include your order number, the product name, and the reason for your return.
Our team will review your request and respond within 1–2 business days confirming whether the return is approved and providing full return instructions.
Pack the item securely in its original packaging and ship it to the address we provide. Return shipping is the customer's responsibility unless the item is faulty, damaged, or incorrect — in which case we cover the cost.
Once we receive the item, we inspect it within 2–3 business days. If approved, your refund or exchange will be processed and you will be notified by SMS or email.
Refund Process
Once your return is inspected and approved, your refund will be issued via your original payment method:
Refund sent via bank transfer or JazzCash/EasyPaisa within 5–7 business days.
Refund back to the same account within 3–5 business days.
Refund to the original bank account within 5–7 business days.
Choose store credit and receive a 5% bonus on your refund value for your next order.
Original shipping charges are non-refundable unless the return is due to a fault or error on our part.
Damaged, Expired or Wrong Items
If you receive a product that is damaged, expired, defective, or different from what you ordered, contact us within 24–48 hours of delivery and provide:
Clear photos of the product, packaging, batch number, and expiry date (if applicable).
Your order number and a brief description of the issue.
In all such cases we will arrange a free return pickup and offer a full replacement or complete refund at no cost to you.
Policy at a Glance
Before You Return — Checklist
Item is completely unused and sealed
Original packaging and labels intact
Within 7 days of delivery date
Order number is ready to share
Not a sale or discounted item
Not a personal hygiene/care item
Related Policies
Return & Refund FAQs
Can I return a skincare or health product I have already opened?
No. Due to hygiene and health safety regulations, we cannot accept returns on any health, skincare, or personal care products that have been opened, used, or had their seal broken — unless the product is faulty, expired, or different from what was ordered.
What if I received the wrong product?
If you received an incorrect item, please contact us within 24–48 hours of delivery with your order number and a photo of the product you received. We will arrange a free pickup and send you the correct item or issue a full refund at no cost to you.
What if my product arrived damaged or expired?
Contact us within 24–48 hours with clear photos of the damaged or expired product and its packaging (including the batch number and expiry date). We will arrange a free replacement or full refund immediately. Please do not dispose of the product until the matter is resolved.
How do I start a return?
Contact us within 7 days of receiving your order via WhatsApp at +92-311-8680065, by phone, or through our contact form. Share your order number, the product name, and the reason for the return. Our team will guide you through the rest of the process.
Who pays for return shipping?
Return shipping is the customer's responsibility for change-of-mind returns. However, if the return is due to a damaged, expired, defective, or incorrect product, we will arrange and fully cover the cost of the return pickup.
How long does a refund take?
Once we receive and inspect the returned item (2–3 business days), your refund will be processed within 5–7 business days. You will be notified by SMS or email as soon as the refund is issued.
Can I exchange instead of getting a refund?
Yes. If you prefer an exchange, we can replace your item with a different product of equal or higher value (you pay any price difference). Exchanges follow the same eligibility conditions as returns and must be requested within 7 days of delivery.