Privacy Policy
Your Privacy Matters to Us
At Montalin - Pakistan, we are committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect, why we collect it, and how we keep it safe. Last updated: August 2026.
Data We Collect
Only what's needed to process your orders and improve your experience.
Kept Secure
Your data is stored securely and never sold to third parties.
Cookies Used
We use cookies to improve site functionality and your shopping experience.
Your Rights
You can request access, correction, or deletion of your data at any time.
1. Information We Collect
We collect information you provide directly to us and data generated automatically when you use our website. This includes:
Personal Information You Provide
Full name, email address, and phone number
Delivery address and billing information
Payment method details (processed securely — we do not store card details)
Messages or enquiries submitted via our contact form
Account login credentials if you register on our site
Automatically Collected Data
IP address, browser type, and device information
Pages visited, time spent on site, and referring URLs
Cookie data and session information
2. How We Use Your Information
We use the information we collect for the following purposes:
Processing, packaging, and delivering your orders and sending order updates.
Responding to enquiries, returns, refunds, and complaints.
Analysing usage patterns to improve our website and product offering.
Sending promotions and offers — only with your consent and with easy opt-out.
Detecting and preventing fraudulent transactions and protecting our customers.
Complying with applicable laws, regulations, and lawful requests.
3. Sharing Your Information
We never sell your personal data to third parties. We only share your information in the following limited circumstances:
Your name, phone number, and delivery address are shared with our courier partners (TCS, Leopards, PostEx, BlueEX) solely to fulfil your delivery.
Payment data is handled securely by our payment providers (JazzCash, EasyPaisa) and is never stored on our servers.
We may disclose information if required by law, court order, or to protect the rights and safety of Montalin - Pakistan or others.
4. Cookies & Tracking
We use cookies — small text files stored on your device — to enhance your experience on our website. Here is how we use them:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Shopping cart, session login, checkout process | No — required for the site to function |
| Analytics | Understanding how visitors use our site (Google Analytics) | Yes — via browser settings |
| Preferences | Remembering your language, currency, and settings | Yes — via browser settings |
| Marketing | Serving relevant ads and tracking campaign performance | Yes — via browser settings |
You can control or delete cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use the site.
5. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include:
SSL encryption on all pages
Secure payment gateways
Restricted staff data access
Regular security reviews
No storage of card details
Encrypted database storage
While we take every precaution, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Order records are typically retained for 5 years for accounting and tax purposes. Account information is retained for as long as your account is active. You may request deletion of your data at any time — see Your Rights below.
7. Your Rights
You have the following rights regarding your personal data. To exercise any of these, please contact us and we will respond within 7 business days.
You can request a copy of the personal data we hold about you.
You can ask us to correct inaccurate or incomplete data we hold about you.
You can request deletion of your personal data, subject to legal retention obligations.
You can unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us.
You can request your data in a structured, commonly used format to transfer to another provider.
8. Third-Party Links
Our website may contain links to third-party websites such as social media platforms and payment providers. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any external site you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email.
We encourage you to review this page periodically to stay informed about how we protect your information.
Contents
Related Policies
Privacy Questions?
For any privacy-related requests or questions, contact our team directly.
Get in TouchPrivacy FAQs
Do you sell my personal information to third parties?
No, never. We do not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is only shared with service providers directly involved in fulfilling your order, such as courier companies and payment processors.
How can I delete my account and data?
You can request deletion of your account and associated personal data by contacting us at info@montalin.pk. Please note that we may need to retain certain data for legal or accounting purposes for up to 5 years.
Is my payment information stored on your servers?
No. We do not store any payment card details on our servers. All payment transactions are handled by our secure third-party payment providers (JazzCash, EasyPaisa) who comply with industry-standard security protocols.
How do I opt out of marketing emails?
Every marketing email we send includes an unsubscribe link at the bottom. Simply click it to be removed from our mailing list. Alternatively, you can contact us directly and we will remove you within 2 business days.
What happens to my data if I return a product?
Your data is retained as part of the order record regardless of whether a return is made. This is required for accounting, legal, and fraud prevention purposes. The data is not shared beyond what is necessary to process the return.